How to Say NO!
Kelly’s Communication E -tip #5
The Situation
You really need to say ‘No’ to some business and personal requests and invitations. However, you’re concerned that you may never work again or even worse – not get another invitation!
Communication Action Tip
Tip One: Avoid In-direct No’s.
In-direct No’s are really ‘maybe’s’ in disguise.
Popular in-direct No’s:
“I’ll get back to you.” “I’ll think about it.” “Let me check my day timer.”
“I have to talk to my associate, husband, wife, dog, cat, psychic...”
Tip Two: In your personal life be direct.
“Thanks for thinking of me. However bungee jumping isn’t my thing.” Or
“Thanks for the invitation. However I’m taking it easy this weekend.”
Tip Three: In business become a resource.
Avoid saying, “No I can’t”, “I don’t know how”, or “We don’t do...”
Instead say, “Let me refer you to...”
Final Thoughts
Keep negative communication positive.
As an alternative to turning people down, thank them instead. Replace ‘but’ with ‘however’ as it’s easier to hear. Recognize that when you refer others you are focusing on what you will do, not on what you can’t, or won’t do.
© 2008 Kelly McCormick, All rights reserved.
About Kelly McCormick
Speaker and Entrepreneur Kelly McCormick’s insider secrets on selling and women increase sales, from both sides of the counter. Frequently quoted in national media, Kelly offers insightful and entertaining presentations. Her How to Sell to Women and Selling Skills for Women sessions are a hit with corporations, businesses, franchises, and associations, both nationally and internationally. Kelly’s unique ability to customize her presentations to meet the specific needs of her audience continue to make her a highly sought after speaker. Born in Canada, Kelly now resides in Southern California. For more information or to sign-up for Kelly’s Communication E-tip visit www.outsellyourself.com.
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